Order Processing
- Orders are processed within 1–2 working days after confirmation.
- Orders placed on weekends or holidays will be processed on the next working day.
Delivery Timeline
Estimated delivery time:
| Location | Estimated Delivery |
|---|
| Metro cities | 2–4 working days |
| Tier 2/3 cities | 3–6 working days |
| Remote areas | 5–8 working days |
Delivery timelines are estimates and may vary due to logistics or external factors.
Shipping Charges
- We offer free shipping on all orders.
Risk of Loss
- Risk of loss transfers to the courier partner once the order is dispatched.
- Rootellect is not liable for delays caused by logistics partners, weather, or unforeseen circumstances.
Non-Delivery or Delivery Disputes
- If tracking shows "Delivered" but the customer has not received the parcel, inform us within 3 days of delivery date.
- We will raise an investigation with the courier partner.
- Investigation timeline: 6–10 working days.
- Action will be taken based on courier findings.
Damaged or Missing Product
If you receive a damaged or tampered parcel:
- Record an unboxing video.
- Ensure the video clearly shows:
- Outer packaging
- Product condition
- Batch number
- Share the video within 48 hours of delivery.
After verification:
- Replacement or refund will be processed.
- Claims without video proof may not be accepted.
Contact Us
For any shipping queries, contact:
TM