Legal

Shipping & Delivery

Learn about order processing, delivery timelines, and shipping charges.

Order Processing

Orders are processed within 1–2 working days after confirmation.
Orders placed on weekends or holidays will be processed on the next working day.

Estimated delivery time:

Delivery timelines are estimates and may vary due to logistics or external factors.

Risk of loss transfers to the courier partner once the order is dispatched.
Rootellect is not liable for delays caused by logistics partners, weather, or unforeseen circumstances.

If tracking shows "Delivered" but the customer has not received the parcel, inform us within 3 days of delivery date.
We will raise an investigation with the courier partner.
Investigation timeline: 6–10 working days.
Action will be taken based on courier findings.

Notify us and request a return review. For a wrong, damaged, expired or missing product, email support@rootellect.com within 3 days of delivery. Include your order number and describe the issue. This is the claim/request window; there is no separate 48-hour damage-notification deadline.
Provide evidence for review. Clear photos or an unboxing video showing the product and outer packaging, product condition, and batch/label details. Either evidence format is accepted for review; a video is not mandatory. Claims without sufficient evidence may not be eligible.
Approval, collection and inspection. Our team reviews eligibility under the Return & Refund Policy. If a return is approved, a reverse pickup is arranged. The returned product is inspected after it reaches our warehouse. Submitting a request does not automatically approve a return or refund.
Refund initiation and receipt. Refunds are initiated within 48–72 hours after the returned product passes inspection. The refund is issued to the original payment method. The time for it to appear in your account depends on the payment provider.

The Return & Refund Policy is the authoritative policy for claim eligibility, returns, inspection and refunds.

Phone support: Mon–Sat, 9:00 AM–6:00 PM IST.

Email and form replies: Mon–Sat, 9:00 AM–6:00 PM IST. Usually within 24 business hours.

You can submit the form or send an email at any time. Our team reviews messages during staffed support hours.

This is a response target, not a guarantee or a refund-processing timeline.

For any shipping queries, contact: